Privacy Policy

American Ridge Logistics, Inc.

Effective Date: June 13, 2019
Last Updated: October 21, 2026

At American Ridge Logistics, Inc. (“American Ridge Logistics,” “ARL,” “we,” “us,” or “our”), we recognize the importance of protecting your personal information and maintaining your trust.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, request shipping services, track shipments, communicate with our representatives, or otherwise interact with our company.

By using our services, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

To provide reliable shipping and logistics services, we may collect the following categories of information:

Personal Information

Full name
Email address
Telephone number
Residential or business address
Billing and delivery addresses
Sender and recipient contact information

Shipment Information

Shipment tracking numbers
Package descriptions and declared values
Shipping origins and destinations
Delivery instructions and preferences
Shipment status and delivery confirmation records
Customs documentation when required for international shipments

Payment Information

When customers purchase shipping services, we may collect payment-related information, including transaction amounts, billing details, payment confirmation records, and payment methods.

Where third-party payment processors are used, payment information may be processed directly by those providers under their respective privacy policies.

Website Usage Information

When you access our website, we may automatically collect certain technical information, including:

IP address
Browser type and operating system
Device information
Pages visited
Website interaction data
Cookies and similar technologies

2. How We Use Your Information

American Ridge Logistics may use collected information to:

Register, process, and coordinate shipments.
Arrange domestic and international transportation.
Provide shipment tracking and delivery updates.
Verify sender and recipient information.
Process payments and maintain transaction records.
Respond to customer inquiries and support requests.
Communicate important shipment notifications.
Improve website functionality and customer experience.
Prevent fraud, unauthorized transactions, and security threats.
Comply with applicable legal and regulatory requirements.

We process personal information only for legitimate business purposes and other purposes permitted by applicable law.

3. Shipment Tracking and Delivery Information

Our shipment tracking services are intended to provide customers with relevant information regarding their packages.

Tracking information may include shipment registration, processing, transit updates, arrival at distribution facilities, delivery scheduling, and final delivery confirmation.

To provide these services, we may process shipment identification numbers, sender and recipient details, shipping locations, and transportation records.

Shipment information may be shared with authorized transportation partners and service providers when reasonably necessary to complete shipping and delivery operations.

4. Information Sharing and Disclosure

American Ridge Logistics does not sell personal information to third parties for monetary compensation.

We may disclose information to trusted third parties when reasonably necessary to provide our services, including:

Transportation and Logistics Partners: Carriers, freight handlers, warehouse operators, and delivery service providers involved in transporting shipments.

Payment Service Providers: Financial institutions and payment processors responsible for processing authorized transactions.

Technology Providers: Website hosting companies, tracking system providers, customer support platforms, and information technology service providers.

Government and Regulatory Authorities: Customs agencies, law enforcement authorities, and other government bodies when disclosure is legally required.

Professional Advisers: Legal, accounting, insurance, and compliance professionals when necessary for legitimate business purposes.

We expect service providers handling personal information on our behalf to implement appropriate confidentiality and security safeguards.

5. Data Security

Protecting customer information is an important part of our commitment to responsible business operations.

We seek to implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, and loss.

Such safeguards may include access controls, secure communications, employee confidentiality procedures, and appropriate information management practices.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Customers should avoid sharing sensitive financial information through unsecured communication channels.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember user preferences, analyze website performance, and improve the browsing experience.

Cookies are small files stored on your device when you visit a website.

Depending on the technologies implemented, cookies may include:

Essential cookies required for website operation.
Functional cookies that remember user preferences.
Analytics cookies that help us understand website performance.

You may manage or disable certain cookies through your browser settings.

Disabling essential cookies may affect website functionality.

Where legally required, we will obtain consent before using nonessential cookies.

7. Customer Communications

We may contact customers through email, telephone, or SMS regarding:

Shipment registration and confirmation.
Package tracking and transit updates.
Delivery scheduling and notifications.
Customer service inquiries.
Payment confirmations and billing matters.
Important service or security announcements.

Marketing communications, where offered, will be sent in accordance with applicable consent and communication laws.

Customers may opt out of promotional communications using the unsubscribe instructions provided or by contacting customer support.

Opting out of promotional communications does not necessarily prevent essential transactional or shipment-related notifications.

8. International Shipping and Data Transfers

American Ridge Logistics may provide shipping services involving destinations outside the United States.

When arranging international shipments, certain customer and shipment information may need to be shared with authorized transportation providers, customs authorities, and other parties involved in international transportation.

Personal information may be processed in jurisdictions with privacy laws different from those of the United States.

Where required, we will take appropriate steps to protect information transferred internationally.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing shipping services, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request information about how your data is processed.
Withdraw consent where processing depends on consent.
Opt out of certain data processing activities where legally permitted.

Certain requests may be subject to legal exceptions, identity verification, or record-retention requirements.

To submit a privacy-related request, please contact us using the information provided below.

We will review and respond to eligible requests in accordance with applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, transportation partners, and external resources.

American Ridge Logistics is not responsible for the privacy practices, security measures, or content of independently operated third-party websites.

We encourage users to review the privacy policies of external websites before providing personal information.

12. Children’s Privacy

Our services are intended for adults and businesses arranging legitimate shipping and logistics services.

We do not knowingly collect personal information directly from children under the age of 13 through our website.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information, subject to applicable legal requirements.

Parents or guardians who believe a child has provided personal information may contact us using the details below.

13. Changes to This Privacy Policy

American Ridge Logistics reserves the right to update or modify this Privacy Policy to reflect changes in business operations, technology, legal requirements, or privacy practices.

When changes are made, the revised Privacy Policy will be published on our website with an updated effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage customers to review this page periodically.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

American Ridge Logistics, Inc.

Corporate Headquarters: Jacksonville, Florida, United States

Built on Trust. Driven by Delivery.